How to Troubleshoot a Jazzy Scooter

by Ann Rach

Several things can affect the performance of your Jazzy scooter, including the care and condition of the unit, as well as electro-magnetic interference (EMI). If you are having trouble with your Jazzy scooter, use a few troubleshooting techniques to identify the problem and repair the device. Since your scooter is considered a medical device, repairs may be covered by the existing warranty or your insurance provider. Contact the original provider of your scooter to have a service technician inspect and repair the unit if necessary.

Step 1

Use only a manufacturer-approved charger to charge the battery of your mobility scooter. If the battery of your Jazzy scooter won't hold a charge, examine the two indicator lights on the off-board battery charger. A flashing green light indicates that the battery is charging; a solid red light indicates there is sufficient power to the charger. A dim or flashing red light indicates a disruption in power. Press the "Reset" button to resolve a disruption in power. When the battery is fully charged, as indicated by a solid green light, unplug the off-board charger from the electrical outlet.

Step 2

Check for any loose connections to the battery. The scooter's battery should be wired as follows: red to positive (+) and black to negative (-).

Step 3

Replace the battery if it won't hold a charge. Pride Mobility warns that batteries over one year old may need to be replaced.

Step 4

Move the Jazzy away from devices that emit electromagnetic energy. Do not operate cell phones or citizens band (CB) radios while using your scooter. Mobility scooters are susceptible to EMI; a scooter that moves on its own or releases its brakes is not necessarily broken. If the Jazzy moves or releases its brakes, immediately turn off the unit.

Adjust the anti-tip wheels if the unit tilts forward while decelerating. You must be seated in the Jazzy before you adjust the anti-tip wheels. Inflate each drive tire (pneumatic only) to 35 pounds per square inch.

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