How to Troubleshoot a Jazzy Scooter

by Ann Rach

Several things can affect the performance of your Jazzy scooter, including the care and condition of the unit, as well as electro-magnetic interference (EMI). If you are having trouble with your Jazzy scooter, use a few troubleshooting techniques to identify the problem and repair the device. Since your scooter is considered a medical device, repairs may be covered by the existing warranty or your insurance provider. Contact the original provider of your scooter to have a service technician inspect and repair the unit if necessary.

Step 1

Use only a manufacturer-approved charger to charge the battery of your mobility scooter. If the battery of your Jazzy scooter won't hold a charge, examine the two indicator lights on the off-board battery charger. A flashing green light indicates that the battery is charging; a solid red light indicates there is sufficient power to the charger. A dim or flashing red light indicates a disruption in power. Press the "Reset" button to resolve a disruption in power. When the battery is fully charged, as indicated by a solid green light, unplug the off-board charger from the electrical outlet.

Step 2

Check for any loose connections to the battery. The scooter's battery should be wired as follows: red to positive (+) and black to negative (-).

Step 3

Replace the battery if it won't hold a charge. Pride Mobility warns that batteries over one year old may need to be replaced.

Step 4

Move the Jazzy away from devices that emit electromagnetic energy. Do not operate cell phones or citizens band (CB) radios while using your scooter. Mobility scooters are susceptible to EMI; a scooter that moves on its own or releases its brakes is not necessarily broken. If the Jazzy moves or releases its brakes, immediately turn off the unit.

Adjust the anti-tip wheels if the unit tilts forward while decelerating. You must be seated in the Jazzy before you adjust the anti-tip wheels. Inflate each drive tire (pneumatic only) to 35 pounds per square inch.


  • Use the joystick properly to ensure a safely controlled descent down an incline. When driving down an incline, set your scooter to the slowest speed setting. Push the joystick forward slightly and drive in the forward direction only. When you reach a level surface, come to a complete stop by releasing the joystick. "Never use your power chair in freewheel mode without an attendant present," warns Pride Mobility. Users who place their scooters in freewheel mode, while on an incline or decline, may cause their scooters to roll uncontrollably.

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