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How to Troubleshoot the Rear Entertainment System in a Chevrolet Suburban

by Patrick Nelson

Some Chevrolet Suburbans include an overhead RSE (Rear Seat Entertainment) system. The RSE includes a radio with a DVD player, a video display screen, audio and video jacks, two sets of wireless headphones and a remote control. It may also be equipped with a second display for a third row of seats. Problems with the Chevrolet Suburban RSE can be corrected by following some basic troubleshooting steps.

Step 1

Turn the ignition key to the "ACC" or "ON/RUN" position if the RSE won't power up. The RSE will not work if power isn't supplied to the vehicle's accessories.

Step 2

Select the "Display" menu button and adjust the display mode if the picture doesn't fill the screen. Choose "Normal," "Full" or "Zoom." Toggle through the settings until there are no black borders on the top and bottom of the screen, and the picture doesn't look stretched.

Step 3

Press the "Stop" button once to resume playing a DVD in the RSE system. Press the "Stop" button if you want the DVD to start from the beginning.

Step 4

Check for obstructions between the remote control and the transmitter window at the back of the RSE overhead console if the remote control doesn't work. Bright sunlight can affect the reception as well. Change the batteries, if you continue to have problems with the remote, by sliding the rear cover back on the remote control, adding fresh batteries then replacing the cover.

Press the "Power" button on the headphones, marked with a power icon, if the headphones won't power up or receive audio. This is the center button on one of the earpieces. If the power indicator light does not come on, change the batteries in the headphones by turning the screw to loosen the battery door on the left side of the headphones then sliding it open to access the battery compartment.

Items you will need

  • Fresh batteries

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