How to Return a Used Car to CarMax

by Stephanie JenkinsUpdated July 17, 2023
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Items you will need

  • ID card

  • Purchase documents

Unlike the similarly named Carvana, which sells news cars through home delivery, CarMax is an in-person used car retailer. Some new vehicles are available at select car dealer locations. There are more than 100 CarMax car dealerships in the United States and vehicles can be transferred between locations. If you've recently purchased a car from the company but decided that you don't like it or that the vehicle doesn't fit your current needs, the option of returning the car could be available to you.

Determine your eligibility

Before car buying, inform yourself of the return policy at your CarMax location. For example, you may be able to avoid the hassle of bringing a car back, opting for 24-hour test drive instead. Vehicles purchased with a trade-in or new car may not be eligible for returns. Confirm the CarMax return policy in-person at your select store. In general, all CarMax customers enjoy a five day return policy in which a car purchase can be fully refund. In addition, CarMax advises that the company's salespeople won't attempt to convince you to purchase another car when you make the return.

Before buying always inspect your car. Search the vehicle history, including prior vehicle purchases, and take into account any damage. After purchasing and deciding to return, look for scratches and dents that weren't there when you initially purchased the vehicle. The company will only accept the used car and give you a full refund if the vehicle is in the same condition it was in when you bought it. In other words, if you backed your car into a pole two days after you purchased it, the money-back guarantee does not apply.

Return your car to CarMax store. There are no mileage restrictions for returning the used vehicle, according to a CarMax sales representative. Ensure that you have proper identification and the documents you received on the date of purchase. If another person's name appears on the purchase agreement, you must take that person with you to receive a refund. Complete all necessary paperwork to return the vehicle. CarMax issues refunds in the form of a check that you will receive on the day you return the car to the dealer.


If you don't return the used car within the five-day return period, you can still sell the car back to CarMax. Be advised that you will not get the same amount you paid for the vehicle.

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